What is your cancellation policy?

Cancel more than 7 days before the tour: Full refund.

Cancel 3-6 days before the tour: 50% refund.

Cancel less than 3 days before the tour: No refund.

No show, cancellation on the day or after the tour has started: No refund.

Cruise Ship Fails to Dock

We strongly advise obtaining comprehensive travel insurance for your journey. It offers invaluable peace of mind, providing coverage for unexpected instances such as missed ports or tour cancellations.

In unforeseen circumstances, like your ship not docking, we ensure 50% of your payment is returned to you. This approach aims to mitigate your disappointment, while reasonably covering the preparatory costs of your tour, like hired guides, insurance, equipment and vehicle reservations.

Cancellation due to Medical Issues:

In the event of a cancellation due to last-minute medical issues, our standard cancellation policy will still apply. We highly recommend that all travelers secure comprehensive travel insurance that covers such unforeseen circumstances, ensuring that any financial losses due to last-minute medical cancellations are recoverable through your insurance provider. This policy is in place to maintain fairness and manage the limited availability of our tours efficiently.

*Be aware: An international reversal transaction cost can be incurred by third party booking software (Stripe), your bank or credit card company. International reversal transaction costs can be up to 15%. This is out of our control.

What time do your tours start?

Your tour start times will be emailed to you approximately 2/3 weeks prior to your tour.

Your tour is carefully planned to align with the arrival and departure times of your cruise ship.

You’ll receive an email with your tour start times along with your meet and greet instructions 2-3 weeks prior to your tour date.

Any questions – drop Sally an email: info@dorsettours.com

Where do your tour depart from?

Portland Port is a working commercial port and they do not allow you to roam freely.

WATCH THE VIDEO BELOW:

To assist in your tour day preparations, we’ve prepared a concise, one-minute video explaining how to reach us and what to expect during your tour: https://dorsettours.com/how-to-get-to-us/.

You are permitted to get the FREE BLUE SHUTTLE BUS that transports you to our location. (See the shuttle bus in photo below)

We are located at Portland Castle: (>See Map)

Portland Castle a 3 minute ride from your ship.

One of our representatives will be waiting for you as you exit the shuttle.

When do we return to the ship?

Our first priority is getting you back to the ship on time.

We ensure you arrive at least 1 hour before your scheduled departure time.

If your time on shore becomes limited, some of the attractions on the itinerary may vary in order to get you back to the ship on time. This is not negotiable.

When do I buy Stonehenge Tickets?

Stonehenge tickets are not included with our tours and must be purchased separately. You can buy them either online or directly at the gate.

Please note:
For those who prefer to book online, Stonehenge operate a timed ticket system, but they are flexible. For example, if you book for 11:30 AM and arrive at 12 PM, you will still be allowed entry.

See below for example booking times:
SHIP ARRIVES: 7 – 9 AM – BOOK TICKETS 11:30 AM
SHIP ARRIVES: 10 – 11 AM – BOOK TICKETS 12.30 PM

Keep in mind – Stonehenge tickets are non-refundable. If, for any reason, your ship does not dock or you need to cancel your tour, you will not be refunded for your Stonehenge tickets.

Salisbury Cathedral
For Salisbury Cathedral, there is no need to purchase tickets in advance; they are readily available at the door upon your arrival.

BE AWARE:
Before your tour date, it’s essential to check for any special events or occurrences at Stonehenge & Salisbury Cathedral. We cannot be held accountable if you are unable to gain entry due to failure to check the attractions schedule.

If you need further assistance or have any questions, feel free to ask.

Why book a small group tour?

Smaller groups, Its Cheaper & You See More!
Cruise ship excursions come with a premium price tag and they tend to follow a one-size-fits-all approach. We offer competitive cheaper prices tailored to smaller groups, providing excellent value for money with a more personalized experience!

Make the most of it!
Our local knowledgeable guides, well-versed in the region’s history and culture, can provide in-depth insights, creating a richer and more immersive journey. So, embark on a journey of discovery and let us guide you through the wonders of the Jurassic Coast.