TERMS AND CONDITIONS DORSETTOURS.COM
By making this booking and using our website, you are agreeing to comply with and be bound by the following Terms and Conditions. Please review the following terms carefully. If you do not agree to these terms, you should not use this site. The term "Dorset Tours" or "us", "we", or "our" "your guide" "the Guide" "Tour Guides" refers to DorsetTours.com; the owner of this site. The term "you", "customer(s)", "student(s)" refers to the users and viewers of this website. DorsetTours is a tour operator and acts as an agent for independent guides, tour operators (the “TPO” Third Party Operator), private hire companies and or individuals who provide services contracted with Dorset Tours. Dorset Tours provides a conduit for independent guides, tour operators (the “TPO”) and private hire companies and or individuals to sell tour services to its guests. Dorset Tours connects You with independent guides, tour operators (the “TPO”) and private hire companies and or individuals who are seeking to provide tours and travel related services. We do this through our website, DorsetTours.com ("Site"), which is a tour operator, communications and payment processing system that enables the connection between you, independent guides, tour operators (the “TPO”) and private hire companies and or individuals to attractions in the south west of England.
Full payment is required for all day excursions at the time of booking. A confirmation will be forwarded by email confirming the full amount paid, booking number and tour information.
METHOD OF PAYMENT
Payment may be made to Dorset Tours by Debit or Credit Card through our secure booking system. Bookeo and Stripe are responsible for taking payments and securing bookings. Please see their information here: https://www.bookeo.com/ - https://stripe.com/gb. Regrettably Payments made by Credit and Debit Card incur a 2.3% handling fee imposed by our provider.
LOSS OF PERSONAL BELONGINGS
Please note that Dorset Tours or the guide are not responsible for loss or damage to luggage or personal belongings carried on the tour or their personal vehicle. It is the responsibility of all clients to ensure they have the necessary insurance to cover for personal loss.
You will be responsible for the conduct of yourself and all members of your party and you will indemnify us against any liability for damage caused by you or any members of your party. We reserve the right to terminate the tour in the event of behaviour deemed to be unreasonable by our staff.
Tour prices are for guide service only. Meals, drinks, refreshments and entrance fees to visitor attractions, castles, parks and activities etc are additional optional extras and are not included in your ticket price. We do provide free onboard refreshments.
Free onboard refreshments.
TOUR DEPARTURE TIME
We request passengers be at their departure point 10 minutes prior to the published departure time. Passengers who have a confirmed Hotel, Guesthouse or Hostel pick up must be ready at the main door of their accommodation for the arrival of their coach. Failure to be there may result in the driver departing without you. This will result in a No Show.
Please note if you are late in arriving at your departure point and as a consequence miss your tour you will not be entitled to a refund.
- Cruise Ships Passengers
If you are arriving on a cruise ship, the tour will start when you ship arrives. We understand cruise ships have different times of arrival and your guide will the there to meet you. Dorset Tours allows you time to disembark.
If you are going to be late for any reason, you must contact Dorset Tours as soon as possible. (+44) 01305 230053 CELL: 07523 376059 Email: firstname.lastname@example.org
Dorset Tours will do everything reasonably possible to provide your tour itinerary as planned.
Dorset Tours reserves the right to alter tour itineraries due to weather, availability of attractions or other circumstances. The Guide reserves the right to change the size and type of vehicle operating on our tours.
CANCELLATIONS AND REFUNDS
Refunds can take 5 -10 days to appear on your statement. Dorset Tours does operate a minimum numbers policy of 2. In the event this is not reached, Dorset Tours reserve the right to cancel the tour at any time. In the unlikely event we have to cancel a tour due to circumstances out of our control, a full refund will be given.
ONE DAY TOURS / DAY TRIPS / CRUISE SHIP SHORE EXCURSION
In the event a customer cancels a day tour, a standard charge of 15% will be made to cover administration costs.
1. Cancellation more than 30 days prior to tour departure – full refund less administration charge.
2. Cancellations less than 7 days prior to tour departure – refunds will not be given.
3. Cruise ship not arriving, failing to dock, missing port for any reason – full refund less administration charge.
Dorset Tours reserves the right to take photographs during the operation of any program or part thereof and to use them for promotional purposes. By booking a reservation with Dorset Tours, you agree to allow your images to be used in such photographs. Anyone who prefers that their images not be used publically must identify themselves to their tour leader at the beginning of your tour.
LIMITS ON RESPONSIBILITY
Dorset Tours is not responsible for delays, changes, or cancellation costs due to incorrect, incomplete or expired traveler documents. In the event that you must cancel, delay or reschedule your tour due to expired or missing travel documentation, you are responsible for all associated costs to rectify the situation. If you are unable to join your tour, you will not be reimbursed or refunded any amounts as per the cancellation terms listed in this document.
At no point, and under no circumstances, is Dorset Tours responsible for
payments or costs relating to external services such as flights,
accommodations, car service, or any other part of travel that was booked
and paid for externally to Dorset Tours. Dorset Tours is not obligated to
alter any tour itinerary or suspend a tour’s commencement for any reason
which prevents you from joining a tour as planned. Dorset Tours reserves
the right to make alterations to our tours, itineraries, inclusions, and
activities at any time. By booking with Dorset Tours you are agreeing to pay for independent GUIDE SERVICES ONLY. As a form of good will the guide may offer the use of his or her vehicle or the use a form of transport of their choice to transport you. This transportation cost is free. The guide will assist you in hiring a vehicle of your choice for up to 8 passengers and accompany you on that transport. Forms of transport used include public transport. YOU AGREE TO USE THIS TRANSPORT AT YOUR OWN RISK. Your guide will join you in your coach, car, hire car or can arrange a minibus, people-carrier or coach (depending on the size of your party) with a local provider. Dorset Tours, the guide TPO or individual will not be liable for any injuries/accidents which occur whilst you are with your guide, or in transit with your guide or within the guides choice of transport.
Conditions Of Suppliers: Many of the services which make up your excursion are provided by independent suppliers. Those suppliers provide these services in accordance with their own terms and conditions which will form part of your contract with us. Some of these terms and conditions may limit or exclude the supplier's liability to you, usually in accordance with applicable International Conventions. You agree that we are not responsible for what the suppliers or guide produce.
Dorset Tours has a duty to select the suppliers of the services making up your booking with us with reasonable skill and care. We have no liability to you for the actual provision of the services. Therefore, providing we have selected the suppliers with reasonable skill and care, we will have no liability to you or for anything that happens during the service in question or any acts or omissions of the supplier, its employees or agents.
VEHICLE HIRE For parties of 8 passengers or more, we are able to offer a minibus to accommodate for your group. In the event of such an occurrence, the Client acknowledges and accepts that the vehicle will not be licensed for Private Hire or taxi, and that any monies paid to Dorset Tours under this provision are purely for our tour guide services. No charges will be made for the driving of the hired vehicle.
You are responsible for purchasing the style of tour that fits your desired comfort level and participating in activities that are suitable for your fitness level and capabilities. By making a booking, you acknowledge that Dorset Tours are adventurous by nature and may involve a significant amount of personal risk. You also acknowledge that neither you nor anyone travelling with you has any physical, mental, or other conditions or disabilities that would create a hazard to yourself or your group members. Dorset Tours reserves the right to decline anyone from joining a trip with justifiable cause. You understand that the Tour Guides presented on the site are independent contractors and that the Tour Guides are not employees or agents of Dorset Tours. You hereby understand and expressly agree that Dorset Tours does not control the quality, timing, legality or any other aspect whatsoever of the services actually delivered by the Tour Guides, nor of the integrity, responsibility or any of the actions whatsoever of the Tour Guides. Dorset Tours uses its best efforts to monitor Tour Guides, service offerings, actions and comments, and suspend privileges to any Tour Guide not adhering to policies of Dorset Tours. Dorset Tours also reserves the right to remove you from a trip if you are creating a hazard to yourself or others, impacting the enjoyment of others, or participating in any illegal activity. Any costs resulting from being removed from a tour or being declined participation in a tour is at your expense. No smoking is permitted on the minibus. No alcoholic or hot drinks are permitted to be consumed on the minibus. No drug or solvent abuse is permitted on the minibus. Any passenger in breach of these conditions may be asked to leave the tour with Dorset Tours not being liable for any consequences. Passengers will be liable for any wilful damage caused to vehicles and/or property owned by Dorset Tours or guide. Passengers are responsible for bringing any medication they may need.
Dorset Tours will not be liable for any injuries/accidents which occur whilst you are with your guide, or in transit with your guide or within the guides choice of transport.
Where we cancel the whole tour before departure because of unusual or unforeseen circumstances beyond our control, then we will refund all money already paid by you (minus our stated admin fee) but you will not be entitled to any compensation for the loss of the tour. Where the tour is interrupted to a significant extent by circumstances beyond our control we will refund what is deemed to be a fair proportion of the cost of the tour.
Unless expressly stated otherwise in these terms and conditions, we will not have any liability to you if we are prevented from fulfilling our contractual obligations to you as a result of any event which is outwith our control (and/or outwith the control of the supplier or provider of the service in question). Such events may include (but are not limited to) war or threat of war; terrorist activity or the threat of terrorist activity; civil commotion or riot; any action taken by a governmental or public authority; industrial disputes; collapse of buildings, fire, explosion or accident; traffic or road conditions or road closures; technical or mechanical breakdown; adverse weather conditions; natural disasters and all similar events or circumstances. Return times for tours are approximate and can depend on traffic conditions, bad weather and other circumstances beyond our control. Dorset Tours cannot be held liable for any delays or inconveniences resulting from a late return.
Whilst Dorset Tours maintains insurance meeting all statutory requirements, we strongly recommend that passengers hold comprehensive and suitable travel, medical and cancellation insurance to cover their period of travel.
Tours that can be booked through this Web Site are operated by independent contractors that are neither agents of, nor supervised or controlled by, Dorset Tours. Dorset Tours does not maintain their facilities or modes of transportation and, where contrary to applicable law, is not responsible for any injury or property damage/loss that Guests using this website may incur in connection with a Tour service where caused by their negligence. All Tours are subject to the Dorset Tours Terms of Service. The independent contractor may have its own terms and conditions and the Tour will be subject to those terms and conditions as well. All Tours are subject to availability and/or cancellation based on weather, itinerary changes, and attendance. All prices are subject to change without notice. Some Tours are final and non-refundable when booked. Other Tours can be cancelled by the Guest without charge up to thirty (30) days prior to the Tour departure date. Our full cancellation and change policies can be viewed above.