What is your cancellation policy?

Cancel more than 7 days before the tour: Full refund.

Cancel 3-6 days before the tour: 50% refund.

Cancel less than 3 days before the tour: No refund.

No show, cancellation on the day or after the tour has started: No refund.

Cruise Ship Fails to Dock

We strongly advise obtaining comprehensive travel insurance for your journey. It offers invaluable peace of mind, providing coverage for unexpected instances such as missed ports or tour cancellations.

In unforeseen circumstances, like your ship not docking, we ensure 50% of your payment is returned to you. This approach aims to mitigate your disappointment, while reasonably covering the preparatory costs of your tour, like hired guides, insurance, equipment and vehicle reservations.

*Be aware: An international reversal transaction cost can be incurred by third party booking software (Stripe), your bank or credit card company. International reversal transaction costs can be up to 15%. This is out of our control.

When do your tours start?

Your tour is carefully planned to align with the arrival and departure times of your cruise ship.

You’ll receive an email with your tour start times along with your meet and greet instructions 2-3 weeks prior to your tour date.

Any questions – drop Sally an email: info@dorsettours.com

Do you pick up from the Port?

Portland Port is a working commercial port and they do not allow you to roam freely.

To assist in your tour day preparations, we’ve prepared a concise, one-minute video explaining how to reach us and what to expect during your tour: https://dorsettours.com/how-to-get-to-us/.

You are permitted to get the FREE BLUE SHUTTLE BUS that transports you to our location. (See the shuttle bus in photo below)

We are located at Portland Castle: (>See Map)

Portland Castle a 3 minute ride from your ship.

One of our representatives will be waiting for you as you exit the shuttle.

When do we return to the ship?

Our first priority is getting you back to the ship on time.

We ensure you arrive at least 1 hour before your scheduled departure time.

If your time on shore becomes limited, some of the attractions on the itinerary may vary in order to get you back to the ship on time. This is not negotiable.

Why a Guided Tour outshines a Taxi ride!

Exploring the Jurassic Coast, a UNESCO World Heritage site, is no ordinary journey. So why opt for an ordinary taxi ride? Here’s why a guided tour truly outshines a simple taxi trip:

1. Knowledge is Power: Our guides are not just drivers; they’re storytellers, historians, and lovers of the coast. They provide rich, contextual information about the region’s 185 million years of history, ensuring you don’t just see the sights, but truly understand them.

2. Tailored Experiences: A taxi might take you from Point A to Point B, but our guided tours cater to your interests, making spontaneous stops at lesser-known gems, or lingering at spots that intrigue you the most.

3. Local Insights: Our guides have a wealth of local knowledge. Whether it’s a recommendation for the best seafood restaurant, a hidden beach, or an age-old legend associated with a landmark, you’ll gain insights only a local can provide.

4. Time-Saving: No need to navigate, research, or plan. Our guides have the entire tour streamlined, ensuring you see the best in the time you have, without the guesswork.

5. Safety and Comfort: Our priority is your well-being. With a knowledgeable guide, you’re in safe hands, ensuring you stick to safe paths and avoid any potential hazards of the coast.

Ditch the generic taxi ride. Choose a journey where every moment is crafted for discovery, wonder, and memory-making. Dive deep into the Jurassic Coast’s wonders with a guided tour!

Why book a small group tour?

Smaller groups, Its Cheaper & You See More!
Cruise ship excursions come with a premium price tag and they tend to follow a one-size-fits-all approach. We offer competitive cheaper prices tailored to smaller groups, providing excellent value for money with a more personalized experience!

Make the most of it!
Our local knowledgeable guides, well-versed in the region’s history and culture, can provide in-depth insights, creating a richer and more immersive journey. So, embark on a journey of discovery and let us guide you through the wonders of the Jurassic Coast.